Returns & Exchange Policy

Return Window

You can request a return or exchange within 2 days of delivery. The window closes at the end of that day (11:59 pm IST), not at the exact hour your parcel arrived — so a saree delivered on a Monday evening can be returned up to the end of Wednesday.

We use a shorter window than mass-market apparel because our sarees are high-value, hand-loomed pieces that can't always be resold once worn — this protects both the weavers and the piece's value. Please check your parcel as soon as it arrives.

If the Window Has Closed

Two situations are not subject to the window, because they are our fault and are accepted without dispute:

• Damaged/defective
• Wrong item received

You can raise either of these at any time after delivery. For any other reason once the window has closed, contact us — our team reviews every request individually and can raise one on your behalf where it's warranted.

Condition Requirements

The saree must be unused and unwashed, with original tags and packaging intact. Items that show signs of wear, altered stitching, or removed tags will not pass quality check and will be returned to you rather than refunded.

Non-Returnable Items

Certain categories — typically final-sale or heavily discounted items — are marked non-returnable at the product level. This is always shown on that product's page before you purchase it, never discovered only when you try to return it.

Accepted Reasons

• Damaged/defective
• Wrong item received
• Not as described
• Changed my mind
• Size/colour doesn't match
• Other

Damaged or defective items and wrong items received are treated as our fault and accepted without dispute — please include at least one photo showing the problem.

How It Works

1. Request a return or exchange from My Orders — no charge is ever levied to request one.
2. We arrange a free reverse pickup from your delivery address.
3. Once received, the item is quality-checked.
4. If it passes: we refund what you paid for the item — after any coupon or prepaid discount on the order — to your original payment method (or via bank transfer/UPI for Cash on Delivery orders), or your replacement ships — completing within 14 days of pickup. Shipping charges are refunded too when the item was damaged, defective or the wrong one.

Exchanges

Prefer a different colour or length of the same saree to a refund? Choose Exchange instead of Return. The exchange is at the price you paid — there's no difference to pay or to be refunded.

Cancellations

Orders can be cancelled free of charge any time before they ship. You can cancel from My Orders until our courier is booked; after that, contact us and we'll cancel it for you. Once an order has shipped, it can no longer be cancelled — please use Return instead once it arrives.

Questions or a Stuck Return?

Reach our Grievance Officer, Ashwini B (Grievance Office), at arhasareessupport@gmail.com or +9199889511132 — complaints are acknowledged within 48 hours and resolved within 1 month, per the Consumer Protection (E-Commerce) Rules, 2020.