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Answers about orders, payments, returns, saree care, and our weaves.
Go to My Orders for a full status timeline, or use Track Order with your order id if you checked out as a guest.
Shipping is free on orders of ₹2,999 or more. Below that, we charge a flat ₹99.
4–5 business days to major metro cities and 5–6 business days to the rest of India, counted from when your order is confirmed. Enter your pincode on any saree to see the dates for your address.
Yes — we deliver pan-India to serviceable pincodes. Enter your pincode on any product page or at checkout to confirm delivery to your address.
If the order hasn't shipped yet, contact us as soon as possible and we'll update it. Once an order has shipped, the address can no longer be changed.
Yes, free of charge, any time before it ships — Cash on Delivery orders too. Cancel from My Orders until our courier is booked; after that, contact us and we'll cancel it for you. Once it has shipped it can no longer be cancelled; you can request a return once it arrives instead.
UPI, credit/debit cards, netbanking and wallets through a secure payment gateway, plus Cash on Delivery within the limits below.
Yes. Online payments are handled entirely by our PCI-DSS compliant payment gateway — we never see or store your card, UPI or bank details.
Not at the moment — paying online and Cash on Delivery cost the same. Any running sale or coupon applies either way.
This is usually a temporary hold that your bank reverses automatically within 5–7 business days. If it isn't back by then, contact us with your payment reference and we'll trace it.
Cash on Delivery is available on orders up to ₹1,000 (the order total, including shipping), at pincodes our couriers can collect cash at — checkout confirms it for your address. Larger orders are paid online.
You can request a return or exchange within 2 days of delivery — the window closes at the end of that day (11:59 pm IST). See our full Returns & Exchange Policy for details.
If the saree arrived damaged or defective, or we sent the wrong item, you can still raise a request after the window has closed — those are our fault and we accept them without dispute. For any other reason, please contact us and we'll look at your order individually.
Unused and unwashed, with the original tags and packaging intact. Items showing signs of wear, altered stitching or removed tags won't pass quality check.
Open the order from My Orders and choose Return or Exchange on the item — there's no charge to request one.
Yes, we arrange a free reverse pickup from your delivery address once a return is approved.
Once your returned item passes quality check, the refund goes to your original payment method (banks take 5–7 business days to show it), or by bank transfer for Cash on Delivery orders — completed within 14 days of pickup.
Most are. A few categories are marked non-returnable — that's always shown on the saree's page before you buy, never discovered afterwards. Damaged, defective or wrong items can always be returned.
Dry cleaning is recommended, especially for zari-heavy weaves like Kanjivaram or Banarasi. For lighter silks, a gentle hand wash in cold water with a mild detergent is fine — never wring the fabric; roll it in a towel to remove excess water and dry flat in the shade.
Hand wash separately in cold water with a mild detergent, since handloom cotton dyes can bleed in the first few washes. Avoid long soaking, dry in the shade rather than direct sun to prevent fading, and a light starch restores the crisp handloom finish.
Wrap them in muslin or plain cotton cloth rather than plastic, which traps moisture and can yellow zari over time. Refold along different lines every few months to avoid permanent creases, keep them away from sunlight and humidity, and use neem leaves or cloves rather than naphthalene balls placed directly on the fabric.
Iron silk sarees on the reverse side on low-to-medium heat, with a thin cotton cloth between the iron and any zari or embroidery. Cotton sarees can take higher heat and iron best while still slightly damp.
Kalamkari uses natural, hand-applied dyes, so always hand wash separately in cold water with a mild detergent, avoid chlorine bleach entirely, and dry in the shade to protect the colours.
Ikat is a weaving technique where the warp and/or weft threads are tie-dyed in a precise, pre-planned pattern before the saree is woven — so the design emerges from the weave itself rather than being printed on afterwards. It's genuinely labour-intensive, which is part of why an Ikat saree like Pochampally costs what it does.
A Geographical Indication (GI) tag is a government certification that a product's qualities and reputation are tied to its place of origin. Pochampally Ikat, Gadwal and Uppada Jamdani are GI-tagged weaves — an assurance of authenticity that also protects the weaving communities who make them.
Srikalahasti Kalamkari is hand-painted freehand with a bamboo pen (kalam) in natural dyes, usually depicting mythological scenes. Machilipatnam Kalamkari is block-printed. If a saree's page doesn't say which it is, ask us.
Yes — they come from weaving clusters across Telangana and Andhra Pradesh, and every saree is made in India. Each product page names the weave, the fabric and where it was woven. Read our story.